Enterprises’ turnover from e-commerce

  • E-commerce accounts for nearly a third of turnover

    In the 2018-2019 period, 31% of the total turnover of companies with at least 10 employees was achieved via e-commerce. The share of e-commerce in the total turnover has doubled since the first measurement in 2010-2011. At that time, this share was 15%.

  • E-commerce more important for turnover of larger enterprises

    The share of e-commerce in the total turnover increases with the size of the enterprise for enterprises with at least 10 employees. In enterprises with 10 to 49 employees, e-commerce accounted for 9% of the total turnover in 2018-2019. In enterprises with at least 250 employees, this percentage was 59%.From 2010-2011 to 2018-2019, the importance of e-commerce in total turnover increased particularly among enterprises with at least 250 employees, where it tripled. For  other companies, there has only been a slight increase.

    Also striking is the importance of e-commerce in the total turnover of the smallest enterprises with 2 to 9 employees (20%).

     

  • EDI sales account for the bulk of e-commerce turnover

    Electronic Data Interchange sales (EDI sales) are responsible for the largest share of sales of goods and services via e-commerce in enterprises. EDI sales are sales via messages in a standard format, suitable for automatic processing. In 2018-2019, 19% of the total turnover in enterprises with at least 10 employees was derived from such EDI sales.

     

    Web sales are sales via an online shop or via web forms on a website or extranet, or via apps. A distinction is made between web sales to private consumers (B2C), to businesses (B2B) and to the government (B2G). In 2018-2019 web sales to businesses or to the government accounted for 10% of these companies’ total turnover, web sales to private consumers for 3%.

     

  • E-commerce strongly established in Flemish enterprises in comparison with EU countries

    In 2018-2019, e-commerce had a greater share in the total turnover in Flemish (31%) and Brussels’ (42%) enterprises than in Walloon enterprises (15%).

    Belgium belongs, together with Ireland and the Czech Republic, to the top 3 countries where e-commerce accounts for the largest share in the total turnover of enterprises.

     

Definitions

E-commerce: is the sale or purchase of goods or services conducted over computer networks by methods specifically designed for the purpose of receiving or placing orders. The payment and the delivery of the goods or services do not have to be conducted online. E-commerce transactions exclude orders made by manually typed e-mail messages.

Publication date

20 April 2020

Next update

February 2021

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